Nitty Gritty

As a valued customer, We hope that you love your purchase! If for any reason you are not in love, you may return your purchase in original condition (same condition as shipped) together with the original proof of purchase for a refund (minus shipping and some instances a restocking fee) within 30 days of purchase – please note some product exclusions apply*

We only accept “Returns & Exchanges” for items purchased directly from ProtectorCases.com.au. (please return all other items to the original place of purchase)

• We require an RMA (Return merchandise authorisation) for each items/products being returned or exchanged.
• 15% restocking fee may apply to some Items/Products returns.
• You will be responsible for return shipping costs (if you are located in South Australia, items can be return to our Head-Office located at Vale Park, Mon to Fri 9am to 4pm.
• Damaged or Faulty Products (not by accidental damage or unauthorised modifications). These may be replaced with an identical item (only if in stock).
  or
  A refunded provided via the original payment method for the purchase price of the item(s). Shipping fees are non-refundable.

HAKO 2.0 Display Light-boxes: un-opened
Your item(s) must be in un-opened & original condition
(same condition as shipped)

HAKO 2.0 Display Light-boxes: opened box
Your item(s) must be un-assembled, original protector film not removed, as new condition & complete with the original box/accessories

Desktop Diorama Mats: un-opened
Your item(s) must be in un-opened & original condition with plastic wrap/sleeve (intact) – mat unrolled.
(same condition as shipped)

Returns Exclusions – Items/Products that can’t be exchanged or refunded will be clearly marked on the product pages, or within the website and relevant sales channels. Please refer to the list of exclusions below – however in accordance with Australian Consumer Law, at our sole discretion, we may replace the item, offer an exchange, refund or provided a online store credit.

• Refund or replace any faulty/defective, damaged goods. We may offer a partial refund if after inspection, we deem that “you” the customer has contributed to the defect/damage.
• Repair any minor defect, and at our sole discretion, we may replace or provide a refund if we are unable to repair/rectify the problem
• In the instance, where the product is “DOA” or “Factory Defective Item” (excluding normal wear & tear) Protector Cases will offer to pay for the complete or partial return postage and handling costs.

Please refer to our list of excluded products below, however at our sole discretion, we may offer to replace the item, offer an exchange, refund or provided a online store credit.

• “Scratch and Dent” are designated as a final sale, cannot be returned and are non-refundable.
• “Limited Edition” (inc 1 of 1, or rare items, but not limited to) are designated as a final sale and cannot be
  returned and are non-refundable.
• “Custom Made to Order” are designated as a final sale, cannot be returned and non-refundable
• “HAKO 2.0 Display Light-boxes & Desktop Diorama Mats” which have been “Opened” which is defined by the following: the original plastic removed, and/or protective film/sleeve removed etc..cannot be returned and are non-refundable, unless the product is faulty (not by accidental damage or unauthorised modifications)
  (Refer to Return & Exchanges Policy section)
• “Speciality Orders / Pre-orders Returns”
  A Speciality Order/Pre-order is an item that has not yet come into stock, but you can pre-purchase it to secure your piece. Items/Products are paid 100% up front and are then shipped out to you as soon as they arrive (no further action required by you). A Speciality Orders / Pre-orders is a contract of sale between Protector Cases and ‘you’ the customer. These are non-refundable. Items that are damaged and/or faulty will be replaced (only if the identical replacement item is in stock) or an online store credit will be provided.
• “Other Items” – This may include: HotWheels (Mainline, Premium, RLC), Matchbox, Tamiya Models, and other Diorama type sets, but not limited to… These items will be clearly labeled and designated as “final sale“, and cannot be returned and are non-refundable.

Exchanges are only available if the identical replacement items are in stock.

If, however the Items/Products are sold out:
we can process your return, you will receive a refund, applied to the original payment method. Refunds are for the purchase price of the item(s). Shipping fees are non-refundable.

If you simply changed your mind about a purchase, Protector Cases will be pleased to offer you a refund or exchange provided that:

• You return the item within 14 days of purchase.
• You produce a satisfactory proof of purchase (being your original receipt or online proof of purchase, such as a tax invoice)
• The Item/s are in brand-new, unopened and in resalable condition.

Unless Australian Consumer Law applies, please note change of mind returns are not available for purchases designated as “final sale” please refer to our “Products Excluded for Returns” list above.

Please ensure when returning your Items/Products to us:

• All accessories/manuals etc.., and the original packaging are included.
• Please ensure the appropriate packaging to avoid damage during shipping.
• Please provide us the return shipping ‘tracking number’.
• Please remember to include your RMA & personal details, so we can quickly identify who the return is from.

Please Note: You will be responsible for return shipping costs, or if you are located in South Australia, items can be return to our Head-Office located at Vale Park, Mon to Fri, between 9am to 4pm.

Once we receive your returned items, a team member will assess and inspection the goods, and we will be in touch within 7 Days to arrange a refund or exchange (if in stock).

Refunds are applied to the original payment method and are for the purchase price of the item(s).

Shipping fees are non-refundable.

Shipping Local or Interstate
Postage and Shipping of our items is via our shipping partner “Sendle”

You can create a free account to track your orders. If you have an exisiting account, please use the same email address (as your Sendle account) when placing your online order with us, allowing your new order to be linked to your existing Sendle account.

Delivery dates and Times
The shipping times provided are estimates only**. We’ll inform you if an item is out of stock. If an item is back-ordered, it will be shipped as soon as it becomes available. For pre-orders or advance orders, we will let you know when you can expect the item to be available for shipment.

If you have any questions concerning your order, please contact us.

**COVID and your deliveries
If your city, state, or territory city is currently in lockdown you may experience delivery delays as parcel volumes surge with more people opting to shop online.

Rest assured, our delivery drivers are working extended hours to meet the demand and our customer happiness champions are moving as fast as they can to answer your inquiries.

We thank you for being so patient!

Protector Cases (Australia) ABN 97 654 843 535 takes your concerns about the collection and use of your personal information seriously. We collect personal information from users of our websites in the regular course of doing business.

This notice describes our Privacy Policy, as per the requirements contained in the Privacy Act 1988, and the included Australian Privacy Principles and Information Privacy Principles respectively. By visiting protectorcases.com.au or shop.protectorcases.com.au, you are accepting the practices described in this Privacy Policy. This Privacy Policy sets out the type of personal information we collect from you and how we collect, hold, disclose and use that information.

Our Privacy Policy may be revised at any time without notice to you. This Privacy Policy represents the latest version of the Protector Cases (Australia) Privacy Policy.

Protector Cases (Australia) may collect, hold, disclose or use your personal information for the purpose of providing selected services to you and to ensure that you receive the best possible service. As an example, and without limiting the types of personal information we collect, we may collect your name, address, email, telephone number and accounting information such as your bank account details and credit card details including credit card number, credit card type and expiry date.

We also collect non-personal information. Non-personal information does not identify you as an individual. For example, when you visit our websites we may collect your Internet Protocol address, the type and version of the browser you are using or the referring URL; or we may collect and summarise user information in a non-personal, aggregate format for statistical and research purposes.

When used in this document, “personal information” has the meaning given to it in the Privacy Act 1988 (Cth). It is any information that can be used to personally identify you. This may include, but isn’t limited to, your name, gender, date of birth, address and contact details (including phone numbers and email addresses). If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

Our Privacy Policy applies to the personal information we collect during the normal operation of our business. We may collect your personal information from you when you:

– visit and/or interact with our web presences at protectorcases.com.au or protectorcases.myshopify.com.
– sign up for our newsletter
– interact with our social media presences, including but not limited to Facebook, and Instagram; and/or, contact our customer support.

We will not collect personal information by unlawful means or means that are unfair or intrude on you to an unreasonable extent.

Through the use of our websites, we may automatically record details including your internet address, domain name and the date and time of your visit to our websites (including the web pages viewed), your browser and operating system and whether you are accessing our websites across multiple devices or sessions. We may collect information about interactions with our websites by you from different devices or via different sessions. We may also use cookies that allow us to track websites browsed by you.

Through interaction with our websites, we will receive and store information that you provide or that is generated by your actions. For example, like many websites, we use “cookies,” which are placed on your computer (explained in more detail below). It lets us personalise your experience at our websites, tailoring the content to your interests. A number of companies offer browsers or utilities designed to help you visit websites anonymously, but if you use these browsers or utilities, it may limit your ability to use the websites features we offer.

The information we receive or can determine from your interaction with our websites includes your Internet (IP) address; login and password information to our websites and/or your Protector Cases account; email address; web browser type and version; operating system and computer platform; purchase history, which we may aggregate with similar information from other users; the full Uniform Resource Locator (URL) click stream to, through, and from our websites, including date and time; traffic data; cookie number; products you viewed or searched for; and/or areas of our websites you visited. We also may log the length of time of your visit and the number of times you visit and purchase from us. We assign you a unique internal identifier to help keep track of your future visits.

If you do not want to collect cookies to be used to collect your personal information, you may disable cookies through your browser. However, if you do disable cookies, you may not be able to interact with our websites or take advantage of the improved functionality that cookies enable.

Returns and Exchanges
In connection with any returns, refunds or exchanges, we may ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud.

Purchase Follow-Up and Surveys
Following a purchase, we may send you a follow-up communication either thanking you for your business or inquiring as to whether you are satisfied with your new product.

Our websites
You can browse our websites anonymously. However, to order products and services from our websites, or to use special features or functions of our websites, you may be asked to provide personal information, such as your name, email address, postal address, telephone number, or credit or debit card information. We use this information to create your account, contact and correspond with you about your order, respond to your inquiries, and monitor functions or features of our websites that you may use.

Social Media
Information that you have provided via social media pages, such as providing your name or contact details via the Protector Cases Facebook, or Instagram presences, may be used to contact you regarding issues or complaints registered via our social channels or other social media sites that we use.

Customer Reviews and Posted Content
We may provide you with the ability to rate or review products or services we sell or otherwise post content on our websites. Any comments or reviews that you provide are accessible to all visitors to our websites, so you should use discretion when posting information and you should not post personal information. Protector Cases has no responsibility if you do post personal information. Subject to the other provisions of this Privacy Policy relating to your personal information, you grant a perpetual worldwide non-exclusive license to Protector Cases to copy, use and/or display any content that you post publicly on any of our websites or services.

E-mail Communications
We provide email links on our “Support” page that allow you to contact us directly with any questions or comments you may have. We may receive a confirmation when you open any email that we send to you if your computer supports such capabilities. If you send us an email, we will retain such email and your email address for response. We also may compare our user list to lists received from other companies, in an effort to avoid sending unnecessary or duplicate messages to you.

How we use your personal information
We use your personal information to customise future website browsing for you, to improve our websites, and to provide you with information, promotions and offers. We will only ever use your personal information for the purpose it was obtained unless you consent to its use for another purpose or an exception applies under the Acts.

Personal and anonymous demographic information gathered across all channels is used to learn more about users who visit our site.

The primary reasons we collect personal information from you are:
To complete a sales transaction with you.
To place pre-orders on your behalf.
To fulfil your requests for products, services or information.
To limit the possibility of fraud or error when we process your transactions, refunds and/or exchanges.

We also use your personal information for other, secondary reasons, including:

– Customer service;
– To determine instances of fraud, particularly in relation to credit card use;
– Taylor our online content or in-store offerings based on your preferences;
– Measure and improve the effectiveness of our websites or our marketing endeavours;
– For other purposes as described in this Privacy Policy;

Protector Cases does not sell or rent our users’ personal information to any other party. Also, in the normal course of business, we may share some of your personal information with third parties acting on our behalf or as permitted or required by law.

We may disclosure of your personal information:
1. To facilitate the operation of our business
2. Government or regulatory bodies when necessary
3. Our professional advisors when required
4. If we are required by law to release information about you, we must cooperate fully. We may also disclose your information in order to investigate, halt, or take action regarding illegal activities.

Disclosure to Third Parties:
Protector Cases may use third parties to manage one or more aspects of our business operations, including the processing or handling of personal information. Where your personal information is disclosed to a third party, we will take all reasonable steps to prevent unauthorised use or disclosure of your information.

We may share personal information with such third parties to perform services on our behalf, such as:
1. email communications
2. data analysis
3. fulfilling online orders
4. processing payments via financial institutions
5. sending marketing communications
6. conducting research surveys
7. verifying and validating information that you have provided to us
8. delivering of products

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Protector Cases takes appropriate steps to protect your personal information. However, we acknowledge that the Internet is not a secure environment, and any information you send to us via that method is sent at your own risk. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorised access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; electronic data is stored behind secured encryption access; we use technological tools like firewalls and strong passwords, and we ensure our employees are trained on the importance of maintaining security and confidentiality of personal information. Although we cannot take responsibility for any theft, misuse, unauthorised disclosure, loss, alteration or destruction of data by a third party, we take reasonable security measures to safeguard against the loss, destruction, use, modification or disclosure of, or unauthorised access to, any personal information you have given us. Protector Cases also has taken precautions to prevent the fraudulent use of your information on our websites. Protector Cases has adopted industry-standard authentication procedures, as discussed below, to increase your protection while shopping with us online. This includes, but is not limited to, contacting our third-party providers for payment processing, fraud detection; card and merchant management and electronic bill presentment and payment. Third-party providers located in Australia may take action to determine the validity of your credit card and to detect any fraud issues prior to the completion of an online purchase.

Our third party credit card processor also may take action to determine the validity of your credit card.

SSL Technology
Our websites use encryption technology, such as Secure Sockets Layer (“SSL”), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.

Choosing a Password
When you create an online account on our websites, you will be prompted to select a personal password. To maximise your level of protection, you should choose a strong personal password, which means that you should use at least 6 characters including a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and any account information. Protector Cases will never send an unsolicited communication asking you for your password or requesting that you update your account credentials.

Whether or not you have viewed our “Returns/Exchanges & Shipping Policy”, “Our Privacy Policy” or “Terms and Conditions of Use” as a condition of use of our website/s, and whether or not you have chosen to not receive notices from us, those terms and notices will still govern your use of our website/s. We may update or change the aforementioned Policies at any time without notice, and as we determine is appropriate. It is your responsibility to review these policies for changes.

These general Terms and Conditions of use (Terms) apply to all users of this website. By accessing this website, you agree to be bound by these Terms and Conditions as amended by us from time to time.

• You represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site

• You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws)
• You must not transmit any worms or viruses or any code of a destructive nature
• A breach or violation of any of our Terms & Conditions will result in an immediate termination of your services
• Our online store is built using WordPress CMS Software and the eCommerce component is hosted on Shopify Inc. who provide us with the online e-commerce platform that allows us to securely sell our products and services to you

You are permitted to access and use this website subject to your compliance with these Terms.
Your access and use of this website may be terminated or suspended at any time without notice.

• We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk
• This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site

• Prices for our products are subject to change without notice.
  We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time
• We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service

• • Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Protector Cases Return Policy
  • We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor, smart device’s display of any colour will be accurate
  • We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction
  • We reserve the right to discontinue any product at any time
  • We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected
  • We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us

• We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made
• We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by bots, unauthorised dealers, resellers or distributors
• You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed

• Certain content, products available via our website may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties
• We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

This website is owned and operated by AICATSANA NEDYAC TRADING P/L T/AS Protector Cases (AU). The contents of this website are the copyright of AICATSANA NEDYAC TRADING P/L unless otherwise specified.You may download or print the contents of this website for non-commercial purposes only, provided you acknowledge AICATSANA NEDYAC TRADING P/L ownership of the copyright and the contents of this website.
The Protector Cases name and logo are intellectual property of AICATSANA NEDYAC TRADING P/L and must not be copied, reproduced or used for any commercial purpose without our prior written approval.You must not copy, adapt, reproduce, display, frame, distribute, transmit, republish, modify or revise the contents of this website in whole or in part or provide any link to this website without our prior written approval.

We have made every effort to ensure that the content of this website is complete, true and accurate, although we do not provide any warranty or guarantee in relation to the contents of this website. All implied warranties or guarantees are expressly excluded to the fullest extent permitted by law.

To the fullest extent permitted by law, we exclude all liability (including liability for indirect, special or consequential loss or damage) of any kind that you incur in connection with your access or use of this website or its contents.You indemnify and hold AICATSANA NEDYAC TRADING P/L free from any claims, liabilities, losses, damages and expenses of any kind that we incur in connection with your access or use of this website or its contents.